Guest Wi-Fi Service and User Analytics

IDN offers an innovative cloud platform to enhance every aspect of Guest Wi-Fi Worldwide. Our platform gives you access to the world first Wi-Fi marketplace, which includes a rich set of applications to create value on top of your standard Guest Wi-Fi.

Using our Guest Wi-Fi platform, you can provide customers with a fully customized Guest Wi-Fi portal and an enhanced on-site experience to connect them to your brand or business and increase their loyalty. The platform collects valuable information on your customer's behaviors and empowers you to boost your business performance. Lastly, you can design custom user journeys to push your marketing and advertising messages and influence your customer's purchase intents.

Enhanced Guest Wi-Fi Enhanced Guest Wi-Fi

  • Branded Splash Portal
  • CSS Customization
  • Media COntent: images, sliders, text, HTML, etc
  • Active content: RSS and social media feeds
  • Location-based content
  • Responsive web design
  • Multi-level management
  • Remote access through public URL

Multiple Login Options Multiple Login Options

  • Traditional user account registration
  • Social Login (Facebook, Twitter, LinkedIn)
  • Click Through
  • Gmail
  • Access with shared keyword
  • Auto Authentication for Returning Users
  • Smart Authentication
  • MAC Address Authentication

Hot Spot Analytics Hot Spot Analytics

  • Number of users
  • Number of impressions
  • Number of Connections
  • Connection duration
  • Connection Traffic
  • Demographics(age, gender)
  • Languages & OS
  • Devices & Browsers


Below are some of our IT capabilities. Every client is different, so every solution. If you don't see what you need, don't panic! Call Us! (800) 873-6013
Get Customers online in a few seconds
Enable customers to start browsing through their social networks accounts including Facebook, Twitter, Google +, and LinkedIn in no time. Social Logins eliminate long and complicated sign-ins.
Increase customers engagement and loyalty
Set-up automated Likes, Posts, Check-ins, and Follows in just a few clicks. Encourage customers to “Like” your Facebook page, follow you on Twitter, and share your post in their timelines to spread the word.
Expand your presence on social media networks
Spread your brand, company, special event, or special promotions on social media channels through social Wi-Fi. Invite your customers to share their personal online experiences with friends and connections in their social circle.
Learn More about Customers and their behaviors
target your audience more precisely and improve business performance by generating reports on customer’s social network profiles. This way you can analyze their online behaviors and learn more about their preferences.
Organize effective marketing campaigns
Organize targeted marketing campaigns by delivering messages tailored to the right audience. Improve your campaigns performance by continually analyzing metrics and using valuable data to optimize results.
The first marketplace
You will have access to Advertising, Coupons, Email Marketing, External Links, Instant Win, Social Marketing, Proximity, Surveys, Clicks Analysis, Geo-Chat, Nearby, Pin-Up, Spot News, and Weather!


Guest Wi-Fi Analytics


Welcome Portals
Create Welcome Portals that are in line with the look and feel of
corporate branding.

  • Advanced CMS
  • CSS upload
  • Custom domain
  • Media and active content
  • Multi Language Support
  • Optimized mobile experience
  • Template variety
  • Unique alias URLs for offline preview

Internet Plans
Flexibly set policies to fit different needs.

  • Flexible Internet Plans
  • Time or traffic allowance per session
  • Recurring or one-time policies
  • Access code management for self-provisioning process
  • Pay-per-use service support with online payments
  • Control of plan bandwidth

Login Profiles
Choose how customers log in on Welcome Portals.

  • Click-through with additional input fields
  • Social login (Facebook, Twitter, LinkedIn, Instagram, Google+,
    Pinterest, VKontakte, Foursquare, Sina Weibo, Baidu, QQ and
  • Gmail
  • Username/password
  • Automatic authentication of returning users
  • Restricted access with shared keyword
  • User account validation via phone and email

Encourage more interaction and longer browsing times.

  • Indoor wayfinding
  • News
  • Weather
  • Nearby businesses
  • Virtual bulletin board
  • Geo-chat
  • External links

Design the on-boarding experience.

  • Access Journey
  • Geo Chat
  • Advertising
  • Email Marketing
  • Social Marketing
  • Click Analysis
  • Surveys
  • more

User Management
Easily manage guest Wi-Fi.

  • User list
  • Self-care portal
  • Connection logs
  • Troubleshooting logs
  • User list export

User Analytics
Get a breakdown of customers by demographics and devices used.

  • Age and Gender
  • Language
  • Device type and model
  • Operating system
  • Browser

Wi-Fi Service Analytics
Monitor guest Wi-Fi usage across multiple locations.

  • New vs. returning users
  • Frequency of returning users
  • Sign-up methods
  • Users/impressions/connections/traffic by time of day and day of week
  • Impressions/connections/traffic by user

Presence Analytics
Capture foot traffic data and see how well customers are drawn in, how
captivated they are and how often they return.

  • Total traffic
  • Visitors
  • Attraction rate
  • Engagement rate
  • Average visit duration time
  • Visits by duration/frequency
  • Returning visitors
  • Retention rate

Location Analytics
Track how customers move and where they spend most of their time.

  • Heatmap/footfall timeline
  • Heatmap/footfall by gender
  • Heatmap/footfall by age
  • Heatmap/footfall by number of devices

Dashboard and Data Export
Access analytics on an easy-to-digest dashboard.

  • Flexible filters to narrow down data
  • Analytics data export

Triggered Campaigns
Reach customers at the right time and place.

  • Triggered campaigns (by email, text messages and push
  • Coupons
  • Surveys
  • Instant win

Display ads to promote brands.

  • Banner ads on the Welcome Portal
  • Splash page ads through the Access Journey
  • Direct links to external webpages

Social Media Marketing
Expand social media presence.

  • ‘Likes’ and ‘Follows’ to social media accounts
  • ‘Check-ins’ to venues
  • Posts by customers to own social media accounts

Manage an entire beacon inventory.

  • Enable in-app notifications and content

Segment Builder
Categorize customers into different lists.

  • By user profile attributes
  • By actions performed

Integrate into third-party systems.

  • User data APIs
  • Guest Wi-Fi APIs
  • Marketing APIs
  • Presence APIs
  • Network APIs
  • Troubleshooting APIs
  • Connections APIs

My Apps
Create custom applications to display on Welcome Portals and during
the Access Journey.

  • Data proxy to external server
  • Web APIs

Mobile SDK
Enhance existing mobile apps with Volare features.

  • Wi-Fi onboarding functions
  • Beacon detection and handling
  • In-app notification and content
  • Android and iOS support
  • iBeacon standard-based support

Seamlessly integrate with third-party platforms.

  • MailChimp (contact list synchronization)


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  • Welcome Portal Templates
  • Multiple Login Profiles
  • Flexible Internet Plans
  • User List
  • Coupons and Emails
  • User Analytics and Wi-Fi Service Analytics
  • Mobile App
  • Support with Standards SLA
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Call Now!
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  • Welcome Portal Templates
  • Multiple Login Profiles
  • Flexible Internet Plans
  • User List
  • Coupons and Emails
  • User Analytics and Wi-Fi Service Analytics
  • Mobile App
  • Support with Standards SLA
  • User List Export
  • Presence Analytics
  • Analytics Data Export
  • APIs Access
  • X
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Call Now!
Call Now!
  • Welcome Portal Templates
  • Multiple Login Profiles
  • Flexible Internet Plans
  • User List
  • Coupons and Emails
  • User Analytics and Wi-Fi Service Analytics
  • Mobile App
  • Support with Standards SLA
  • User List Export
  • Presence Analytics
  • Analytics Data Export
  • APIs Access
  • Welcome Portal Full Customization
  • Triggered campaigns (social, surveys, emails, etc)
  • Support with Premium SLA
Call Now!


IDN always provides proactive IT planning, on-time execution, and ongoing support to streamline your operations, empower productivity and boost profitability.
Problem Solvers
IDN’s objective is to provide customers with the IT infrastructure management solutions they need to maintain their competitive edge.
Your One Stop Shop
Network, Data, Security, Sound and Paging Systems, VoIp Business Phones Systems, and Web Services. You need more? Let’s talk!
Proven Quality
Visit our testimonials section or ask us for referrals!
Technical Experts
Over 10 years in business, more than 100 businesses served!
Great Prices
If you grow, we grow! Call us today! (800) 873-6013
5 Star Service

IDN IT services and support have been rated 5 / 5 based on 8 testimonials from our happy clients!


Our hours of operations are 9AM to 5PM CST Monday through Friday. Feel free to fill the contact form below. You will receive a response in less than 24 hours.

610 6th Street, Racine, WI 53403
(800) 873-6013